![]() ![]() Manage team performance and efficiency and make recommendations for process improvements resulting in increased quality of service and customer satisfaction.Assist team with overflow work related to customer implementation tasks and tasks as defined in the service delivery company product offering including but not limited to: tape rotations, Ethernet and fiber installs / troubleshooting and testing, cage construction, and shipping and receiving.Ensure shipping and receiving operations are secure and operating in an accurate, efficient and timely manner.Monitor daily team performance to ensure quality results are being delivered - establish and manage key performance metrics / dashboards for the team.Monitor programs and procedures to ensure on-time delivery, customer satisfaction and consistency – escalate concerns and customers satisfaction risks.Provide technical direction, develop and implement procedures and procure tools pertinent to the effective and efficient operation of the service delivery team.Oversee training and development of service delivery team.
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